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International Transfers

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NBTA Credit Union can now offer members a lower cost, more convenient option in transferring money to friends and family around the globe. With International Transfers, credit union members can easily transfer money from online banking – anytime, anywhere.


  • 24/7 access through online banking
  • Available for members using the “personal” version of MemberDirect®
  • Ability to transfer from Canadian dollar accounts to over 20 currencies
  • Minimum transaction of $10 to a maximum of the member’s bill payment limit or $25,000* using funds in their account
  • Low transaction fees to move funds internationally (for the 14 common currencies – $2.50 standard fee; no fee for transfers exceeding $500)**
  • Access to competitive live exchange rates
  • 2-5 business day settlement ***
  • Member support directly through Agility Forex
  • Ability to transfer money from their CDN account to their USD account in Canada

A transfer can be made in three simple steps:
Register in online banking.

To get started you’ll need a government issued i.d., which we’ll verify when you first register.

Add your recipient

Provide the recipient’s valid email and mailing address so we know where to send money to.

Create your transfer.

Enter the transfer details, get a quote and send.

And you are done! It is just that easy.

You will receive an email notification from Agility Forex when the transfer is executed and when the funds are credited to your recipient’s account.

*Transfers that exceed $25,000 are subject to an enhanced due diligence process when considering the request.

** There may be variations to the fee structure for some foreign currencies.

**For INR (India), PHP (Philippines), HUF(Hungary), CZK(Czech), DKK(Denmark, THB (Thailand) currencies, this fee may vary

***Time zone differences and international holidays may affect these settlement timelines.

International Transfer FAQs

How do I make an international transfer?

A transfer can be made in three simple steps

  1.  Complete your one-time registration through online banking and upload your government issued photo ID (driver’s license or passport
  2. Add your recipient details so we know where to send the money.
  3. Book your international transfer.

You’re done!

What information do I need to register?

As part of the registration process, you will need to provide basic personal information, answer a few questions regarding transfer behavior and select the countries in which you are planning to send money.    You will also need to upload your government issued photo ID (driver’s license or passport for identity verification.  Be sure to have your ID available and accessible for upload!


Be sure to select all the countries you are planning to send money to as part of your registration process.  If you need to add other countries following your initial registration – the process is easy!  Simply call international Transfers Support (604-256-6200) between 10am-10pm AST.

Once I am registered, can I send a transfer right away?

One of the security features with international Transfers is the identity verification process which matches information provided in your registration with your government-issued ID.  As this verification is completed in real-time, you may be able to send a transfer within a few minutes!

How much can I send as a transfer?

You can send as little as $10 or as much as your daily bill payment limit using funds available in your account.  Our staff can provide you with details regarding your maximum transfer limit.

How do I keep track of my transfer?

Your transfer will appear in your transaction history in online banking in real-time, plus, you’ll receive an email notification when the transfer has left your account and when it arrives in the recipient’s account.

When can I make an international transfer?

That’s one of the great things about this product!  With the ability to send a transfer online, money can be sent anytime, anywhere without the limitations of branch hours.

How long does the transfer take?

It can take up to 2-5 business days for most destinations.  You will receive an email notification when the funds move from your account another notification when they are deposited to your recipient.

How safe is my transfer?

The safety of your money is our top priority!  International Transfers uses AES 256-bit encryption, automated identity verification, anti-money laundering procedures, automated online checks, and advanced anti-fraud safeguards.

What are the exchange rates?

This service offers live pricing which means you get the real exchange rate – every time!

Are there any fees for International Transfers?

International Transfers is a lower cost than wire transfers and many other options in today’s market.  For transfers greater than $500 there is no fee.  For transfers less than $500 there is a small fee of $2.50.*** When the transfer is complete, your account will be debited the amount you want to send internationally plus exchange.

How much will my recipient receive?

Your recipient receives exactly what you send.  With International Transfers there is a guaranteed transfer amount which means there are no deductions taken – ever!

Can I use this service to transfer funds between my CAD account and my USD account, domestically?

Yes, you can!  International Transfers can be used to exchange currency between your CAD account and your USD account here in Canada.  This process will take two business days to complete.

How do I update my personal information or add a new country destination?

It’s easy!  All you need to do is call International Transfers Support (604-256-6200) between 10am-10pm AST.  They will ask you a few questions to confirm your identity and will update your information in real-time.  You are then ready to send your next transfer.

  • For INR (India), PHP (Philippines), HUF(Hungary), CZK(Czech), DKK(Denmark, THB (Thailand) currencies, this fee may vary

*INR(India), PHP (Philippines), HUF(Hungary, CZK(Czech), DKK(Denmark), THB(Thailand) may be an additional business day.  Currencies, this fee may vary.