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Margery Nichol, General Manager

Home General Manager’s Message

"Be a lifelong learner, be resilient, be open to change, express your opinions... and keep a positive attitude!"

-Margery Nichol, GM

December 2020

 

Welcome 2021!! I would like to wish each and everyone of you a very happy New Year! It probably won’t take too much to make this year better than 2020. Hopefully, we will see the end of the pandemic in our country. I am so grateful that I live in New Brunswick. We have been fortunate to have been able to keep the number of cases of Covid-19 low. Even though we are still in the “Yellow”, our stores and businesses have been able to remain open with a few changes. People have shown their support by buying local. This is much appreciated by all the business owners and their employees. We have made a few changes at the credit union to help ensure the safety of our staff and our members. We are only allowing 3 members in the branch at one time and we have enhanced our cleaning protocols. I would like to thank everyone for their patience and understanding during this difficult time.

 

All of us at NBTA Credit Union are looking forward to a busy year ahead. In October, the members of the Board of Directors and our employees met to review our strategic plan. This is year two of our three year plan. Many ideas and strategies were discussed, and we feel we are on track to have another successful year. We are always open to suggestions from our members for products or ways to improve our services.

 

One of the challenges we face is being able to keep up with technology. We must weigh the opportunities against the risks. Will the new technology still be relevant in a year or two? What will happen if we don’t buy into it? And of course, technology comes with a price tag so we must decide if we can afford to purchase the innovation. The Bank of Canada lowered its prime lending rate three times in 2020 in an effort to keep our economy going. NBTA Credit Union made the decision to also lower our prime lending rate. This drop in prime had a profound affect on our interest income. We also made the hard decision to drop the rate we pay on Member Life Savings Accounts. Even though prime dropped by a total of 0.75%, we lowered the savings rate by only 0.15%. We kept a sharp eye on our expenses and we were still able to have a healthy profit in 2020. This year we hope to be able to continue to keep both the borrowers and the depositors happy with our interest rates.

 

Finally, I would like to express my deepest appreciation to all our members for choosing NBTA Credit Union for all your financial needs. I hear from many of you throughout the year and your comments are always appreciated. I can be reached by phone at 452-1824, by email:  mnichol@nbtacu.nb.ca and of course my door is always open.

 

I wish all of you a safe and happy New Year!!

  • We are here for you by phone (506-452-1724) and email (nbtacu@nbtacu.nb.ca). Our staff are also checking their email remotely. Please reach out if you have questions.
  • Our lending office is open to the public  and our lending staff are also available via phone, email, and can meet to sign documents if needed given Covid 19 protocol. Their contact info is as follows:
  • Our ATM is in service as is The Exchange Network for Credit Union members. https://www.theexchangenetwork.ca/
  • If you have not already done so, we can set you up for online/mobile banking to allow you to pay bills, deposit cheques, and send e-transfers.
  • Our Branch and Transit numbers are 97114 and 849. We have some tips for filing for EI on our website. We will be posting updates as they become available on the front page of our website.

We appreciate your cooperation and patience during this difficult time. Please observe all government warnings and social distancing/self-isolation recommendations. We will be meeting regularly to reassess how to best serve you during this unprecedented time. Stay safe!

Cooperatively,
– Margery Nichol, General Manager