2023 has arrived! The past year has flown by. Your staff at NBTA Credit Union are thankful that you have made 2022 another successful year. We will get our final numbers once our auditors have finished their work, but I am confident in saying it was a good year.

The Bank of Canada, in an effort to stem the rise in inflation, has raised its’ overnight lending rate several times over the past year. The hope is that the rates will start to come down later in 2023 or early 2024. The number 1 New Year’s resolution for Canadians is to pay down debt. Our Personal Banking Officers are here to work with you so you can meet your financial goals. When our members are successful, we are successful. Contact us to speak with one of our knowledgeable staff members.

We have run into a couple of technical glitches when implementing our new chequing account packages. Please take a look at your statement and make sure the service charges at the end of the month are correct. If in doubt, give us a call and we will fix it for you.

Two-Factor Authentication is coming soon. To improve security when using our on-line banking, we are implementing two-factor authentication. We will need to make sure we have your up-to-date contact information. The new feature requires you to confirm your identity either by text or by phone. Many companies have enabled this security feature so you may already be familiar with the process.

Our directors and staff got together in October to develop our new 3-year Strategic Plan. We have some exciting things planned. One of the ideas that we liked was to hold virtual seminars on different financial topics. The virtual format is great. You don’t have to get out of your comfy clothes or even get off your couch to attend. We are looking for your input on topics you would like to see us cover. You can send them to me by email: mnichol@nbtacu.nb.ca or give me a call (506) 452-1824. Or stop by my office, I love meeting our members.

The last thing I want to mention is we are in the process of doing a data clean-up. One of our staff may contact you to confirm we have the most current information. If you are in doubt about who is calling you, you can hang up and dial our main line to confirm. You can speak to one of our staff by calling us at (506) 452-1724. It is important we have up-to-date contact information for our members, especially in this digital environment.

I always conclude my monthly report to our Board with a few quotes from our members and would like to share some of them with you:

As a member of NBTA Credit Union, you are an owner. We are here to help you, whether that is walking you through the process of getting your first mortgage or helping you get that mortgage paid off as quickly as possible. We work for you.

Finally, on behalf of all our staff and directors, I want to wish you all the best in 2023!!

Cooperatively,
Margery Nichol