Fredericton Branch/Head Office
March Break Hours
Office: Monday-Friday 9:00 am – 4:30pm
Phone: Monday-Friday 8:30 am – 4:30pm
24 Hour TeleService: 1-800-963-4848
General Contact Inquiries
Phone
Toll Free: 1-800-565-5626
Local: (506) 452-1724
Fax: (506) 452-1732
Postal Address
P. O. Box 752
650 Montgomery Street
Fredericton, NB E3B 5R6
General Email Inquiries: nbtacu@nbtacu.nb.ca
Pre-Authorized Payment / Direct Deposit Info
Transit Number: 97114
Institution Number: 849
2022 NBTA Credit Union Holiday Closures
January 3: New Years (Observed)
February 21: NB Family Day
April 15: Good Friday
May 23: Victoria Day
July 1: Canada Day
August 1: New Brunswick Day
September 5: Labour Day
September 30: National Day for Truth and Reconcilliation
October 10: Thanksgiving Day
November 11: Remembrance Day
December 26-27: Christmas Day/Boxing Day (Observed)
Ombudservice/Complaints
Developing long-term relationships is the foundation of our commitment to delivering high-quality service to our members, and to the general public. It is important that you are happy with the service we provide; however, we recognize that things can sometimes go wrong. As a result, we have implemented a formal complaint resolution process to deal with these situations.
If you have a concern or a complaint about the service we provide or the products that we offer, we want to hear from you. If you are not satisfied with how the credit union is handling your complaint, you can take your complaint to the third-party Ombudsperson.
The Ombudsperson seeks satisfactory resolution of complaints with a view to fairness and does not advocate for either the complainant or the credit union when investigating disputes. This service is free of charge to the complainant however, there is no provision for the award of costs for solicitors or other professionals and recommendations are not binding on credit.
Lost or Stolen Cards
For lost or stolen NBTA Credit Union debit or credit cards outside of business hours, please call the following numbers immediately:
Debit Cards (Everlink) – 1.888.277.1043
Credit Cards (Collabria) –
Canada And U.S.: 1.855.341.4643
International Collect: 1.647.252.9564
After Hours Online Banking Support
Are you concerned that that your computer or online banking account has been hacked/compromised? If it’s during regular business hours, please contact us directly as soon as possible. If it’s after-hours or on a weekend/holiday, we have an after-hours support line that can lock your account or answer common questions.
Sonoma can be reached at: 1.888.CREDIT-U (273.3488) or email techsupport@sonomaservices.com .