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Fredericton Branch/Head Office

March Break Hours

Office: Monday-Friday 9:00 am – 4:30pm 
Phone: Monday-Friday 8:30 am – 4:30pm 
24 Hour TeleService: 1-800-963-4848

General Contact Inquiries


Toll Free: 1-800-565-5626
Local: (506) 452-1724
Fax: (506) 452-1732

Postal Address

P. O. Box 752
650 Montgomery Street
Fredericton, NB E3B 5R6

General Email Inquiries:

Pre-Authorized Payment / Direct Deposit Info

Transit Number:  97114
Institution Number:  849

Download our Direct Deposit / Pre-Authorized Payment Form

2022 NBTA Credit Union Holiday Closures

January 3:  New Years (Observed)

February 21:  NB Family Day

April 15:  Good Friday

May 23:  Victoria Day

July 1:  Canada Day

August 1:  New Brunswick Day

September 5:  Labour Day

September 30:  National Day for Truth and Reconcilliation

October 10:  Thanksgiving Day

November 11:  Remembrance Day

December 26-27:  Christmas Day/Boxing Day (Observed)


Developing long-term relationships is the foundation of our commitment to delivering high-quality service to our members, and to the general public. It is important that you are happy with the service we provide; however, we recognize that things can sometimes go wrong. As a result, we have implemented a formal complaint resolution process to deal with these situations.

If you have a concern or a complaint about the service we provide or the products that we offer, we want to hear from you. If you are not satisfied with how the credit union is handling your complaint, you can take your complaint to the third-party Ombudsperson.

The Ombudsperson seeks satisfactory resolution of complaints with a view to fairness and does not advocate for either the complainant or the credit union when investigating disputes. This service is free of charge to the complainant however, there is no provision for the award of costs for solicitors or other professionals and recommendations are not binding on credit.

Lost or Stolen Cards

For lost or stolen NBTA Credit Union debit or credit cards outside of business hours, please call the following numbers immediately:

Debit Cards (Everlink) – 1.888.277.1043

Credit Cards (Collabria) –
Canada And U.S.:  1.855.341.4643
International Collect:  1.647.252.9564

After Hours Online Banking Support

Are you concerned that that your computer or online banking account has been hacked/compromised?  If it’s during regular business hours, please contact us directly as soon as possible.  If it’s after-hours or on a weekend/holiday, we have an after-hours support line that can lock your account or answer common questions.

Sonoma can be reached at: 1.888.CREDIT-U (273.3488) or email .