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Fredericton Branch/Head Office

 

Office: Monday-Friday 9:00 am – 4:30pm 
Phone: Monday-Friday 8:30 am – 4:30pm 
24 Hour TeleService: 1-800-963-4848

General Contact Inquiries

Phone

Toll Free in NB only: 1-800-565-5626
Local: (506) 452-1724
Fax: (506) 452-1732

Postal Address

P. O. Box 752
650 Montgomery Street
Fredericton, NB E3B 5R6

General Email Inquiries: nbtacu@nbtacu.nb.ca

Pre-Authorized Payment / Direct Deposit Info

Transit Number:  97114
Institution Number:  849

Download our Direct Deposit / Pre-Authorized Payment Form

2024 NBTA Credit Union Holiday Closures

January 1:  New Years Day

February 19:  NB Family Day

March 29:  Good Friday

May 20:  Victoria Day

July 1:  Canada Day

August 5:  New Brunswick Day

September 2:  Labour Day

October 14:  Thanksgiving Day

November 11:  Remembrance Day

December 25-26:  Christmas Day/Boxing Day

Ombudservice/Complaints

Developing long-term relationships is the foundation of our commitment to delivering high-quality service to our members, and to the general public. It is important that you are happy with the service we provide; however, we recognize that things can sometimes go wrong. As a result, we have implemented a formal complaint resolution process to deal with these situations.

If you have a concern or a complaint about the service we provide or the products that we offer, we want to hear from you. If you are not satisfied with how the credit union is handling your complaint, you can take your complaint to the third-party Ombudsperson.

The Ombudsperson seeks satisfactory resolution of complaints with a view to fairness and does not advocate for either the complainant or the credit union when investigating disputes. This service is free of charge to the complainant however, there is no provision for the award of costs for solicitors or other professionals and recommendations are not binding on credit.

Lost or Stolen Cards

For lost or stolen NBTA Credit Union debit or credit cards outside of business hours, please call the following numbers immediately:

Debit Cards (Everlink) – 1.888.277.1043

Credit Cards (Collabria) –
Canada And U.S.:  1.855.341.4643
International Collect:  1.647.252.9564

After Hours Online Banking Support

Are you concerned that that your computer or online banking account has been hacked/compromised?  If it’s during regular business hours, please contact us directly as soon as possible.  If it’s after-hours or on a weekend/holiday, we have an after-hours support line that can lock your account or answer common questions.

Sonoma can be reached at: 1.888.CREDIT-U (273.3488) or email techsupport@sonomaservices.com .