Credit Unions Top IPSOS Financial Service Excellence Awards

NBTA Credit Union is proud to be a part of the cooperative financial movement in Canada.  Being a credit union represents a fundamental difference in how we look out for our Members’ best interests.  As a result, Canadians have voted Credit Unions as #1 in Customer Service Excellence (IPSOS) for the fourteenth straight year among ALL Canadian financial institutions.  This is a big deal as it shows how we, as a group, treat our Members with fairness and trust while always looking out for our Members’ best interests.

Top honours for Credit Unions at this year’s IPSOS Financial Service Excellence Awards were:

  1. First for Customer Service Excellence (14th consecutive year);
  2. First for Branch Service Excellence (14th consecutive year);
  3. First for Values My Business (11th consecutive year);
  4. First for Online Banking Excellence (4th consecutive year, First in 2018, tied last three years);
  5. Winner (tied) for Live Agent Telephone Banking Excellence (6th year);
  6. Winner (tied) for Mobile Banking Excellence (4th time, 3rd consecutive year);
  7. Winner (tied) for Financial Planning and Advice (11th consecutive year);
  8. Winner (tied) ATM Banking Excellence
  9. Winner (tied) for Automated Telephone Banking Excellence; (6th consecutive year [note: prior to 2013 there was a single Award for total Telephone Banking, which the credit union system shared each year from 2008 to 2012]).
About Ipsos
Ipsos is an independent market research company controlled and managed by research professionals. Founded in France in 1975, Ipsos has grown into a worldwide research group with a strong presence in all key markets. Ipsos ranks fourth in the global research industry. With offices in 89 countries, Ipsos delivers insightful expertise across five research specializations: brand, advertising and media; customer loyalty; marketing; public affairs research; and survey management. Ipsos researchers assess market potential and interpret market trends. They develop and build brands. They help clients build long-term relationships with their customers. They test advertising and study audience responses to various media and they measure public opinion around the globe. Ipsos has been listed on the Paris Stock Exchange since 1999 and generated global revenues of €1,780.5 million in 2017.